Course Information: CRM


Course Description

The ultimate aim of this course is to improve Crew Resource Management (CRM) skills (such as communication, leadership, situation awareness and decision-making) using the information->demonstration->practice->feedback model, an approach that has been shown to produce measurable improvements in team performance (Salas, Gregory & King, 2011). The curriculum is constituted of 25% didactic and 75% practical material, where:

  • Up-to-date information (latest research findings and news) is provided to participants regarding CRM skills in work-related situations
  • Demonstrations are provided to participants of both effective and ineffective applications of CRM skills through the use of participant role-playing and the examination of relevant case studies
  • Role-playing and scenario-based training paradigms in which students practice using CRM skills are used to enhance such team performance outcomes as communication effectiveness and team decision-making
  • Feedback is given to participants by classroom peers and instructors

In addition to CRM skills development, team building/cohesiveness enhancement is a major focus of the course and, especially in cases where multiple participants from the same organization attend concurrently, allows participants to work together more effectively to achieve unit or company goals after training is completed.

This course can be delivered on-site as a contract course for up to 30 attendees. The course can also be conducted as a train-the-trainer course to train individuals who in turn will then conduct CRM training internally at their organization. The course can also be delivered by virtual classroom on the web. As a course add-on, follow-on site visits can be arranged to monitor implementation and progress in applying CRM as well as to conduct on-site CRM training.

Who Should Attend?

Any person who has to work with other people in order to accomplish organizational goals. Standard curricula are created for both medicine and aviation fields, although curricula can be customized for any employee who works in any industry.

How You Will Benefit

  • This course provides a basic knowledge of CRM theory along with practicing techniques that are known to enhance team performance
  • Case studies and practical exercises illustrate concepts and reinforce effective behaviors
  • This course is an elective course for the SCSI the Certificate in Safety Management Systems
  • The Board of Certified Safety Professionals accepts this course for Continuation of Certification Credit
  • SCSI will award 3.6 CEUs to each participant who successfully completes this course

Course Topics

  • CRM Skills
  • Human Factors
  • Threat and Error Management
  • CRM practical skill development

Course Administration

Taught at a client-selected location, the CRM course consists of 4.5 training days (36 classroom hours). The second through fourth days constitute a practical hands-on exercise to put theory into practice. Students receive a course book to include class notes, lecture outlines, additional reference material and a Certificate of Completion. Classes start each morning at 0800 and end at 1200 on the last day. Courses are scheduled Monday through Friday.

For information about train-the-trainer courses and/or follow-on site visits to monitor implementation and progress, please contact SCSI directly.


Salas, E., Gregory, M.E., & King, H.B. (2011). Team training can enhance patient safety: The data, the challenge ahead. The Joint Commission on Quality and Patient Safety 37,(8), 337-384.