Nurturing and growing a Just Culture toward Enhanced Organizational Effectiveness
Turning theory into practice remains a significant challenge across all disciplines of aviation. As we evolve and grow into an era where Safety Management Systems are the norm, we uncover challenges that the old mind set cannot effectively address. The theory tells us one thing but the reality does not match it. The infamous quote by Dr Stephen Covey “We cannot solve today’s problems at the same level of thinking we were at when we created them” has never been more relevant than in today’s struggle to ‘transform’ into a ‘Just Culture’. No longer is ‘managing change’ an option, todays challenges mandate transformational leadership and the LCSMS workshop will help guide us towards that desired end state! We must lead change!
Throughout the last four decades as globalization becomes the norm, the management of safety has achieved impressive levels of effectiveness and is now the envy of all the other high consequence industries, but there remains a challenge. The challenge is to not only maintain our impressive levels of safety, but also create a lasting Just culture. The organizational and human factors challenges that impede change abound. Too often decision makers remain entrenched in the false belief that technology is the panacea and can solve all the problems and challenges we face. This approach has proven to be ineffective so we need another approach.
In this workshop, through case studies, interactive exercises, and dynamic classroom discussion we will examine the latest theories and concepts on organizational change, implementation of preventive measures that actually work and examine the processes and behaviours that are required to develop a Just Culture. Not only will we study the potential processes and solutions to overcome the challenges, we will also examine the ‘traditional’ barriers to change. Bottom line, in SMS we need a new ‘paradigm’ to manage safety, of leading safety, and we will explore the options available; moreover each participant will develop a personal ‘game plan’ to assist them in their journey of leading change.
Comments from past workshop participants
Review of ICAO's Four Components of an SMS and where they will create challenges
Who are the stakeholders in any organization?
Type of resistance/barriers to change in organizations
Why do people resist change?
Ways to overcome resistance to change
Systems you can put into places to promote change
A Safety Manager's SMS Toolbox — How to foster trust to evolve into a Just Culture
Utilizing the Three Mediums of Communication towards Organizational Effectiveness
How to Laterally Market Safety Across Organizational Boundaries
Breaking Down Organizational Silos
Change — When to Lead and when to Manage
Evolution of a Safety Culture
How to Measure the Immeasurable
Video Case Studies
Who Should Attend
Course InstructorGary T Hook
Gary has been directly involved in aviation safety since 1978. His more than 30 years of significant international experience in safety, at all levels of an organization, makes him a highly credible and competent facilitator of this key workshop.
For more than 10 years he has been directly involved in training the concepts of SMS, human factors, organizational factors, risk management, and communication on the international stage. He has worked with major airports all across Canada, the Caribbean, Europe and Brunei. He has worked with KLM in Amsterdam, FedEx in Memphis and a host of organizations across North America.
As a Lieutenant Colonel in the Canadian Air Force he served for more than 35 years. He received the Air Force's highest commendation for his significant and lasting impact on influencing their safety culture.
As a pilot he has accumulated more than 5000 flying hours. The majority of this time was spent on operational fighter tours in Europe (9 years) and Canada. His last regular force assignment was as Commandant, Central Flying School. In addition to serving as the Commander's Senior Standards Eval officer for all flying training, he was also in charge of the Canadian Air Forces training for Human Performance in Military Aviation, a composite program that covers MRM, CRM and TRM at all levels, including the organizational level.
As an instructor and facilitator he has extensive international experience with both civilian and military organizations, including::
Aside from his work with the Canadian Air Force, he has significant international experience teaching human factors, risk management, communication, leadership and organizational effectiveness. He has developed an expertise in human factors, Organizational Culture, Maintenance and Crew Resource Management, Human Factors in Decision Making, Risk Management, leadership studies and communication; additionally he is a certified corporate facilitator for the Franklin-Covey workshops including the 7 Habits of Highly Effective People and 4 Roles of Leadership.
The Leading Change in SMS course consists of 4.5 training days. Students receive a course book to include class notes, lecture outlines, additional reference material and a Certificate of Completion. The classes start each morning at 0800 and ending at noon on the last day.